Whether you realize it or not, every petrol station has its own corporate culture. I often hear station managers mention the "culture" of the company, but when asked about the culture, they are often unable to express it. They use this term more like a buzzword than a real understanding. Because you don’t understand, you can’t control them.
Culture is the work and life of a petrol station, just like the air you breathe. Whether you care about it or not, it exists objectively. Either culture controls you or you control it. But the most important thing is that if the cultural problem of gas stations is not solved, then there will be continuous problems in operation and management.
Culture is made up of the values, beliefs and behaviors of you and your employees.
The gas station construction is like any other organization, the culture is improved and developed in a continuous cycle and gradually formed. If you are trying to change an employee’s attitude towards customers and petrol stations, you must fundamentally change his beliefs so that they conform to the petrol station’s values. All this is happening in the petrol station culture with you as the core, in your every move, in every policy you pass and every decision you make.
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